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1. Contact Us

2. You will receive an email with the refund confirmation.

3. Send us the product in the next 10 days of receiving your order


We offer a returns policy for products returned to UE in their original condition with all tags still attached.

What’s our return policy?
All returns must be sent to us within 10 days of receiving your order.


How do I return?

Please send your order back, containing your invoice and products with all tags attached.

Products in the "SALE" category can not be returned without exception

How long does it take to process a return?

We will confirm with you once we receive your return and your refund has been completed. Please allow up to 5 working days to see the funds appear in your account, depending on your bank’s processing times.


What if my item arrives faulty? 
We’re sorry about this!

Please notify us by email to  with details and photographs of the product fault to return within 5 days of receipt. 

International shipping

International shipping is available at an additional cost. Send us an email with the exact delivery place.

If you have any other enquiries, please contact or in our Instagram page

the last by camila basurco
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